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11044 Industrial Circle NW, Suite V
Elk River, MN 55330

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Phone: 763.434.1418
Fax: 763.413.4768

FAQs

Answers to Frequently Asked Restoration Questions

We’re here to share our expertise

S. Robideau Construction has restored thousands of homes and businesses since our foundation in 1997 and has handled nearly every issue imaginable relating to fire, water, and storm damage. For your convenience, we have compiled answers to some of the most common industry questions below. For additional questions and inquiries, contact us today!

Frequently Asked Questions about Fire Damage

  • Is S. Robideau Construction licensed and insured for fire damage restoration?

    Yes! Our Minnesota contractor license number is 20130818, and we are fully insured to meet all your restoration needs.

  • Does S. Robideau work with insurance claims?

    Yes! We work with insurance companies to estimate, document, and coordinate claims. We are a preferred vendor for many insurance companies due to our extensive experience.

  • Can you handle all my restoration repairs?

    Yes! We are a full-service fire restoration company prepared to handle all aspects of repairing your home or business.

  • Where can I store my belongings after a fire?

    We can store your possessions in our secure, climate-controlled warehouse while restoration is underway. We take detailed inventory, clean your items, and safely return them when restoration is complete.

  • Will I have access to my belongings while they are in storage?

    Yes! You can schedule time for an S. Robideau representative to meet with you and provide access to your items.

  • Can S. Robideau board up a home?

    Yes! We will arrive within two hours of your initial call to board up broken doors and windows. We can also tarp your roof for a weather-tight envelope and provide temporary demo and shoring for a safe and sound structure.

  • How long will my restoration project take?

    All fires are unique in size, severity, and complexity of required repairs. We work quickly and offer aggressive timelines for returning clients to a restored home or business. Please speak with your S. Robideau representative for a written schedule and project timeline.

  • Have you ever worked on a project like mine?

    While every project is unique, S. Robideau has worked on thousands of restoration projects of all shapes and sizes. We have most likely worked on a project similar to yours, and we promise to provide the same attention to detail we would give our own homes.

  • The mortgage company’s name is included in my insurance payment. What should I do?

    We can provide your mortgage company with the necessary claim documentation for processing the insurance payment. We are happy to work on your behalf throughout the mortgage endorsement process.

Frequently Asked Questions about water Damage

  • Are you certified to restore water damage?

    Yes! Our water damage experts are individually certified, and S. Robideau is an IICRC Certified Firm.

  • What is IICRC?

    The Institute of Inspection, Cleaning and Restoration Certification (IICRC) develops and monitors educational programs and standards for inspection, cleaning, and disaster restoration industries.

  • What should I do if I have water in my home?

    Contact S. Robideau immediately. We will arrive within two hours to map the moisture, remove standing water, and stop the damage from spreading. Call us at 763.434.1418 and we’ll be on our way!

  • When do I pay my deductible?

    You are responsible for your deductible and should always pay it before restoration services begin.

  • Do I need an estimate before you start the dry-out process?

    We agree on an estimate with your insurance company or obtain authorization to begin work before any repairs are made. Once an adjuster is assigned to your claim, we inform them of our progress and receive authorization for any further steps.

  • How long will my property take to dry?

    The drying process depends on temperature, humidity, saturation, material, and other variables. We monitor the situation consistently to determine when drying is complete. On average, a typical home water damage situation will dry out in about three days.

  • Can I turn off drying equipment at night?

    It is important to keep our equipment running 24/7. We strategically place our equipment to encourage optimal drying, and turning it off will only increase drying time, microbial growth, and secondary damage.

  • Should I be worried about mold after water damage?

    Mold develops over time, and we can usually prevent it if we are called to the scene quickly enough. We provide careful inspection and anti-microbial treatment to hinder mold growth.

  • How will I know when my property is dry?

    We will test your property with our specialized equipment to determine if it has properly dried. Remember, just because something looks and feels dry doesn't mean it is!

Frequently Asked Questions about storm Damage

  • Our home was damaged in a storm and requires immediate attention. Can you help?

    Yes! Our 24-hour storm damage professionals will arrive within two hours of your initial call. Storms can create unique problems that a general contractor is unable to handle. S. Robideau is fully equipped to remove trees from roofs, extract water, board up broken doors and windows, set up temporary power, and tarp your roof to create a weather-tight envelope.

  • Is S. Robideau Construction licensed and insured?

    Yes. Our Minnesota contractor license number is 20130818, and we are a fully insured restoration and remodeling contractor.

  • What sets S. Robideau apart from all the storm chasers knocking on my door?

    We do not solicit door-to-door. We have earned Preferred Vendor status with numerous insurance companies due to our high standards, attention to detail, communication with clients, and proven performance over time. We are frequently referred by insurance companies, adjusters, agents, and cities throughout Minnesota and North Dakota.

  • Can I change my shingle and siding colors?

    Yes! Your insurance provider will pay for equal or like kind and quality materials on your home. We will provide you with a variety of colors and samples to choose from.

  • How long will it take to replace my roof?

    We complete most roofing projects in one day. We drop off our materials, dumpster, and permit the day before we are scheduled to start. On the scheduled completion date, our production coordinator will complete a 10-point inspection and call the dumpster company for removal. We will also schedule a final inspection to ensure your satisfaction. We will discuss your completion timeline if your roof is extremely large or features pitch or design complications.

  • What is depreciation?

    Depreciation is the value reduction of an asset due to usage, passage of time, wear and tear, or obsolescence. Most insurance policies include depreciation on selected items in their estimates. Recoverable depreciation is refunded to the homeowner after repairs are completed.

24/7 Emergency Service Available in your time of need

CALL US AT 763.434.1418
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